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Terms & Conditions

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern senzimi skincare's relationship with you in relation to this website.

The term ‘senzimi limited’ or 'us' or 'we' refers to the owner of the website whose registered office is Senzimi Ltd, 25B High Street, Eynsham, Witney, Oxon OX29 4HE.

Senzimi Limited is registered at Companies House (UK) under the number 06941755. The term 'you' refers to the user or viewer of our website.

Senzimi Limited is VAT registered under the number 980487090.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without senzimi Ltd’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Ordering

To place your order for goods from the senzimi Ltd website you will need to click on the confirm order button at the end of the on-line order process. The process of placing an order is simple; just follow the instructions provided on the website.

Once your order has been placed, an acknowledgement will be send to your email address which will provide you with a reference number and full details of your order including pricing. Please note this acknowledgment is not an order confirmation or order acceptance from senzimi Ltd.

Acceptance of your order and completion of the contract between is deemed to have taken place once we have dispatched your ordered goods to you.

If you do require any information regarding your order(s), please contact Customer Services by sending an email to info@senzimi.com

We may not accept your order if an item you have ordered is out of stock or if we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this

Pricing

All prices of goods shown are inclusive of VAT at the current rate. The total cost you will pay when ordering from the website is the price of the products (including VAT) plus the cost of the shipping/postage/delivery, the rates for which also includes VAT. Please refer to the shipping and delivery section for rates and options. Payment can be made by any of the methods specified in the payment section of this website.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

Cancellation and returns

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us at info@senzimi.com or write to us at 25B High Street, Eynsham, Witney, Oxon, OX29 4HE providing full details.

You do not have to give any reason for cancellation, however, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the unopened goods in their original packaging, along with the original invoice to us at your own expense. Without these, senzimi skincare will not be able to reimburse the cost of the goods. Please note that due to reasons of hygiene, we cannot accept returned goods that have been opened and we may weigh returned goods prior to making any final reimbursement. You must ensure that the goods are packaged adequately to protect against damage.

Please return goods to the following address 25B High Street, Eynsham, Witney, Oxon, OX29 4HE

You can also cancel your order at any time prior to dispatch by emailing us at info@senzimi.com.